Requirements

- Bachelor’s degree in business, Marketing, or related field preferred.

- Minimum 1–3 years of experience in customer service or sales support, preferably in FMCG or beauty/personal care industry.

- Experience in working with retailers, distributors, or e-commerce platforms is an advantage.

- Excellent communication and interpersonal skills (Burmese and basic English).

- Strong problem-solving skills and customer-first mindset.

- Proficient in Microsoft Office (Excel, Word) and basic knowledge of ERP or CRM systems.

- Ability to multitask, prioritize, and work under pressure.

- Detail-oriented, organized, and dependable.

- Team player with a positive attitude.

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Responsibilities

- Handle customer inquiries via phone and social media professionally and efficiently.

- Process and coordinate customer orders and delivery schedules with internal store teams.

- Follow up on orders, delivery status, and customer satisfaction.

- Resolve complaints and issues promptly while maintaining a positive customer experience.

- Maintain accurate records of customer interactions, orders, and feedback using CRM systems.

- Work closely with the sales, finance, and store departments to ensure smooth service and delivery.

- Assist in managing product returns, exchanges, and after-sales service processes.

- Support e-commerce and retail customer queries when needed.

- Collect and relay customer feedback to improve service quality and product offerings.

- Participate in training sessions and stay updated on product knowledge.

About the company

Founded in 2022, R&P International Co., Ltd has emerged as a leading distributor based in Yangon, Myanmar. With a strong focus on personal care and beauty devices, R&P delivers innovative solutions that empower individuals to maintain beauty and wellness from home. Known for its commitment to quality and reliability, R&P is dedicated to making high-end beauty devices accessible and affordable to customers across the region.

Cosmetics / Beauty

50 - 100 employees

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